Support

Question Answer
I have sent my artwork by email, but it hasn't appeared on the site?

It can take from 1 to 10 minutes for any artwork sent by email directly to the site to become included. This is due to iPadDoodler.com's checking and updating process.
What file format should I send work as?

You can send your work in multiple formats both by email and through the upload page. Best results come with sending your work in '.jpg' or '.png' format. Programs like SketchBook Pro by Alias Wavefront allow you to select 'Send flattered image' - This is perfect.
Why can't I upload artwork using the mobile Safari web browser on my iPad?

The default mobile web browser on the iPad (Safari) doesn't allow image uploads using files contained on the device. iPadDoodler.com is designed to allow uploads of your artwork via email. When inside your drawing app of choice, hit the 'Share' button and send the flattened artwork to doodles@ipaddoodler.com.
Why can I not send multiple images attached to one email?

Currently we only support one artwork upload at a time, but look to allow multiple uploads within one email in the future.
How do I doodle on the iPad?

Their are many creative drawing applications, both FREE and paid for available on the iPad. The 'Multi-touch' screen surface lets you use these apps to paint digitally with your finger or a stylus.
Sending my artwork by email doesn't work?
  1. You must send the artwork from an iPad using your valid email address associated with your iPadDoodler.com profile. Make sure the default email address that the iPad App uses is the one you registered with.
  2. Check the artwork you're sending is flattened, containgin no layer information, and in either as jpg, gif or png format to ensure best results.
  3. Could be that the App you're using is send some malicious code embedded in the email that you can't see. Try and see if you can select and delete everything but the artwork from within the email's Body and try sending it.
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